Booking Terms & Conditions
Please read these paragraphs carefully. They are the terms of your Contract with Costa Brava Plus Holidays Ltd. In the text below, Costa Brava Plus Holidays Ltd. is referred to as “we”,“us” or “ourselves”. By referring to “you” or “your” in this text it implies to both you and, jointly and severally, all members of your party that are travelling with you.
Our Agreement with you
We act as Booking Agents for both individuals and companies who are renting property or other travel related supplies through us. As Agents we work on a commission/booking fee basis and our invoice to you is inclusive of these charges. Our Confirmation & Invoice will clearly state the name of the owner/supplier/managing agent or otherwise and as such you agree that although the booking has been made through us as Agents you are contracted directly with the supplier in question. A contract will exist as soon as we have issued our Confirmation and Invoice. When you make a booking with us you guarantee that you (The “lead” passenger) have the authority to accept and do accept, on behalf of all members of your party, the terms and conditions shown here. You will also be directly responsible for the payment of the total holiday price and if applicable, any cancellation charges. This contract is made on the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English courts at all time.
Payment
A non-refundable deposit of £100 per week per apartment or hotel room is required at the time of making the booking. The balance of all monies will become due eight weeks before arrival. Should bookings be made within eight weeks of arrival then the full amount is required at the time of booking. If you do not pay the balance on time and as shown on our invoice, then we reserve the right to cancel your booking without further notice. In this instance the deposit will be forfeited. Should you present a cheque to us which is not honoured by your bank an administration fee of £20 will be added onto your account. All payments (deposits, balances or full amounts) by Credit Card will incur a 2% (two per cent) additional charge and payments by Debit card will be charged with a flat fee of £2.
Our accommodation is sourced in Euros. If there is a significant change in the exchange rate between Sterling and the Euro (10% +/-)we reserve the right to increase our advertised accommodation prices.
Insurance
It is a condition of booking with us that you undertake to adequately insure yourself and all persons traveling with you. The Travel Insurance must include medical, cancellation/curtailment and Personal Liability cover and the insurance policy must be in force for the period of the occupancy of your confirmed accommodation. We accept no responsibility whatsoever if you travel without insurance and furthermore you will be in breach of these Terms and Conditions.
Documentation
It is your responsibility to ensure all travel documents (Passports, Visas, Driving Licenses etc) and health requirements are valid and up to date for all members of your party.
Cancellations or changes made by you
Should you wish to cancel your booking then the following charges will apply from the date the cancellation notice is received by us in writing and signed by the “lead” passenger.
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42 days or more prior to arrival |
- The deposits paid. |
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Between 41 days and 29 days prior to arrival |
– 50% of total cost of holiday |
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Between 28 days and 15 days prior to arrival |
– 75% of total cost of holiday |
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Between 14 days and 7 day of arrival |
– 90% of total cost of holiday |
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Within 6 days of arrival |
– 100% of all holiday costs |
An administration charge of £30 will be made for an amendment to a confirmed booking plus the cost (+/-) of any variation in the rental charge. If requested changes to arrival dates are not available and you subsequently cancel then cancellation charges as shown above will apply.
Cancellations by us
In the unlikely event of us cancelling your accommodation for whatever reason we will, if possible, try to find you a suitable alternative. If this is not possible or if the alternative is not accepted by you then a full and prompt refund will be made. In financial terms we will not accept any further liabilities, nor will we accept further responsibilities or liabilities for any travel arrangements made by you.
Accommodation
Check in time at all properties will be AFTER 1600 (4pm) local time. Check out times will be BEFORE 1000 (10.00 am) local time. If you are arriving late at night or are not taking up the accommodation until after the first day of the confirmed occupancy then it is important that we are advised. We cannot be held liable for any flight delays or delays to any other means of transportation that effect your holiday or the occupancy of the accommodation which has been booked through us. We will rely on the information that you send to us (by however means) and this will be forwarded to the property owner concerned. Should more clients try to accommodate the property than is booked by us then the right is reserved to refuse permission to all members of your party. Should you or anyone in your party act or behave in a way to cause distress to other guests occupying the accommodation, owners or employees of the accommodation or cause willful damage or neglect to the property, smoke in designated non-smoking properties or otherwise disregard local “house” rules we or the owners reserve the right to immediately terminate your occupation. No refund will be given for the remaining unused element of your stay nor will we be responsible for the payment of alternative accommodation that you may need to find. We reserve the right, at our sole discretion, to refuse bookings to all-male or all-female parties. Please note that as Booking Agents we cannot control the day to day running of the properties that are featured and consequently, as an example, a swimming pool may be closed for cleaning or an advertised activity cancelled due to adverse weather or poor uptake. Should you make a request such as a high or low floor, cot, high chair etc then please note that although both the accommodation provider and ourselves will endeavor to provide the request it is not a contractual obligation on our or the suppliers part and no compensation can be paid if the request is not provided.
It is very important to note that we, as Agents, will not be responsible for any accident, mishap or personal injury however caused whilst accommodating the property or other facility supplied and likewise you should take all reasonable care and diligence to avoid such mishap or injury.
Descriptions
Our apartment descriptions are prepared in good faith after visiting the properties featured on our website, often months in advance, and believed to be correct at the time of publication. There may be occasions when an advertised facility is not available but as we do not manage the apartments featured, we have no control over the day to day running of the properties. Whilst we will notify any changes wherever possible, we cannot accept liability for the unavailability, temporary or permanent, of any facility not under our direct control. Where satellite TV is provided we cannot guarantee which channels are available.
Complaints
In the event of a problem or complaint this should be brought to the immediate attention of our agent whose name and address are shown on our accommodation voucher. This gives the supplier concerned the opportunity to resolve any problem on the spot and minimize any inconvenience. It also enables us to monitor the standards of our suppliers to identify and avoid any future problems.
Most problems are quickly resolved, however, should a problem persist or it is felt necessary to pursue the matter further then it is essential that the full details are reported to our office in writing. Where possible we will endeavour to take immediate action to resolve problems as quickly as possible.
In the unusual event of a problem remaining unresolved on return to your homeland and providing that the correct procedures have been followed, full details together with a copy of the written complaint to the supplier should be received at our office, not later than 28 days after your return, by registered post. We will make full enquiries and, wherever possible, respond within 28 days.
Overseas suppliers frequently refuse to entertain any complaints not properly notified in writing at the time and failure to follow the above procedures will make it difficult, or impossible, for us to pursue the matter or secure compensation, where appropriate, at a later date.The company does not accept any liability where our complaint procedures have not been observed or full written details are not received at our UK office within the specified timescale.
Disputes and Limits of our Liability
In the event of any dispute concerning standards of accommodation or services provided by our suppliers/agents our liability shall not exceed the cost of the accommodation and/or services provided. (Personal injury and death excluded)
We accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by us and over whom we have no direct control.
We accept no liability for consequential losses relating to travel or arrangements made with other parties
Cooling Off Period
We appreciate that you may not have had sight of these Booking Conditions until after you have made a booking with us and therefore we allow you the opportunity to decline acceptance of these conditions by writing to us and provided that we receive this within seven days of the date shown on our Confirmation & Invoice we will cancel all arrangements made and return all monies paid. Thereafter it is agreed that you accept and are bound by these Terms and Booking Conditions in full. We regret this Cooling Off period cannot apply to bookings made within fourteen days of departure.
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